Privacy Policy
This Privacy Policy explains what personal information Amani Towing collects when you request a tow, call our dispatch line or browse this website, and how we use, share and protect it.
Information We Collect
This privacy policy applies to amanitowing.com and to every tow, jump start and transport job we perform. We ask for the details we need to send the right truck to the right place, and nothing more. Depending on how you reach us, we may collect:
- Contact details: your name, phone number and email address.
- Location details: the pickup address, highway mile marker or parking level where your vehicle sits, plus the drop-off destination.
- Vehicle details: year, make, model, color, condition, and whether the vehicle rolls, steers and brakes, so dispatch assigns the correct equipment.
- Service and billing records: the work performed, invoices, receipts and any insurance or motor club claim number. We do not take card payments through this website; payment is arranged with our office or with your driver at the time of service.
- Website usage data: IP address, browser and device type, pages viewed and the site that referred you, recorded automatically in our web server logs.
You never need an account to request service, and we do not ask for sensitive data such as Social Security numbers or driver’s license images unless a police-ordered tow or impound release legally requires it.
How We Use Your Information
Information you give us is used for a short list of legitimate business purposes:
- Dispatching a driver and completing the towing, recovery or roadside service you requested.
- Sending arrival estimates, status updates and follow-up messages about an active job.
- Preparing quotes, invoices and receipts, and processing your payment.
- Answering questions sent through our contact form, by email or over the phone.
- Meeting insurance, law enforcement and motor carrier record-keeping obligations.
- Improving our towing services, coverage map and response times.
We do not sell, rent or trade your personal information. We also do not send marketing texts or emails to people who contacted us about a single tow, unless you asked to hear from us.
Cookies and Tracking Technologies
Cookies are small text files your browser stores when you visit a site. This website uses only the cookies it needs to work: WordPress sets them to serve pages correctly, and our caching and contact form use them to keep submissions and basic spam protection functioning.
We do not run advertising cookies, retargeting pixels or third-party tracking on this site. If we add website analytics in the future, we will update this privacy policy to describe what is collected before it takes effect.
You can block or delete cookies at any time in your browser settings, and aboutcookies.org walks through the steps for every major browser. Blocking essential cookies may stop our contact form from submitting, but you can always reach dispatch by phone instead.
How We Share Information
Your details are shared only with the people needed to finish the job or to satisfy the law:
- Our drivers and dispatchers, who receive the pickup location and vehicle information for your job.
- Service providers: our web host and the email and form services that carry your message to our inbox, each of which receives only what its task requires and is bound to keep it confidential.
- Insurers, motor clubs and dealerships, when one of them arranged or is paying for your tow.
- Law enforcement, impound lots and storage facilities, where a police-ordered tow, subpoena or Alabama law requires the transfer.
We never hand your contact details to advertisers or data brokers.
How We Protect Your Data
This website is served over an encrypted HTTPS connection, so anything you type into our contact form is encrypted in transit. Submissions are delivered to our dispatch inbox and stored in the site’s password-protected admin area, which only authorized staff can open.
No system is completely secure, so we cannot promise absolute protection. If a breach ever affects your personal information, we will notify you and the appropriate authorities as Alabama law requires.
How Long We Keep Your Data
Service and billing records are kept for as long as insurance, tax and motor carrier rules require, generally several years after the job is closed. General website enquiries that never turn into a job are deleted once the conversation ends, and web server logs are rotated on a regular schedule.
You may ask us to delete your records sooner, and we will do so unless a legal obligation requires us to keep them.
Your Privacy Rights and Choices
Whatever state you live in, we will honor these requests:
- Access: ask what personal information we hold about you.
- Correction: have inaccurate details fixed.
- Deletion: have your records erased, subject to the retention rules above.
- Opt out: stop any non-essential messages by replying STOP or asking dispatch to remove you.
Email info@amanitowing.com or call the number below. We verify identity before releasing records, and we respond within 30 days.
Third-Party Links
Our pages link to outside services such as Google Maps for directions and review platforms where customers rate our work. Once you follow one of those links you are on someone else’s site, governed by their privacy policy rather than this one. We suggest reading it before sharing information there.
Children’s Privacy
Amani Towing serves licensed drivers and vehicle owners. Our website is not directed to children under 13, and we do not knowingly collect their information. If you believe a child has sent us personal details, contact us and we will delete the record promptly.
Changes to This Privacy Policy
We may revise this privacy policy as our services, tools or the law change. The “last updated” date at the top of the page always reflects the current version, and material changes will be announced here. Continuing to use amanitowing.com or to request service after an update means you accept the revised policy.
Contact Us About This Privacy Policy
Questions about this privacy policy, or about the information we hold on you? Our Birmingham office answers privacy requests directly: no ticket system, no runaround.
Call Dispatch
Email Us
info@amanitowing.com
Replies within 1 business day
Mailing Address
2358 B Old Springville Road
Birmingham, AL 35215
